Shipping
Shipping:
All MojiLife Luxury Fragrance orders will be processed within 3 business days.
While we endeavour to ensure that all our products are in stock, at times we may sell out. The waiting period for out of stock items can vary, during which time you may register to be notified when it is available for ordering.
MojiLife Luxury Fragrance order will generally take up to 5-10 working days for delivery. Delivery during peak season times may take longer.
Lost or Stolen Packages:
MojiLife is not responsible for lost or stolen packages. Once the package leaves our facility it is a "buyer prepare" situation. Safeguard deliveries by a) ensuring someone will be home when a package is delivered, b) using a secure address (like a FedEx store/Mailboxes etc.). Once the package leaves the MojiLife warehouse, its safe delivery is the responsibility of the shipping carrier and recipient. Recipient is responsible to provide a safe and secure place for delivery as to avoid theft from a delivery box or delivery door area. Claims for lost or stolen packages must be filed directly with the shipping carrier.
Warranty Replacement
Warranty Replacement:
All Moji Devices are warrantied to be free of any manufacturer defect for 1 year from the date of purchase.
All fragance pods are warrantied to be free of any manufacturer defect, however, defect must be reported within 5 days of receipt of the order.
Fragrance is very subjective, per user. As such, all purchases are final sale except in the case of a manufacturer defect.
If any your product(s) are found to have a manufacturer default, simply email info@mojilifefragrance.com and provide the following:
Full name
Order information (date of order and order number)
A detailed description of the issue
Photos or videos showing the defect
Once the return is approved, you will receive an email with detailed instructions on returning the item for replacement. You will be responsible for shipping fees to return item back to MojiLife Fragrance. Any replacement product(s) will be sent to you, at no charge.
When the returned product is received and the issue is verified, MojiLife Luxury Fragrance will, at its sole discretion:
Repair the product, or
Replace it with a new or refurbished unit
The repaired or replacement product will be shipped back to the original purchaser at no additional charge.
Please be sure to include your name, email and contact phone number, with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.
The warranty is void if the product(s) is disassembled or altered in any way, or used in a manner contrary to instructions as outlined in the user manual.
As with all lithium Ion battery powered products, DO NOT use any plug or cord other than plug and cord provided with the item as it can damage the device.
Product is to be kept away from water.
Issues NOT covered or considered as valid issues for warranty replacement:
Normal wear and tear
Damage caused by misuse, neglect, or accidents
Damage caused by cords or plugs other than those provided with the device or purchased through the site as a replacement
Improper storage or handling
Unauthorized modifications or repairs VOID any warranty on any device
Return requests not covered above will be handled in accordance with U.S. Consumer Law provisions.